Automation Engineer, Service

 We are looking for a permanent position:

Automation Engineer, Service

to our team at our Vantaa office.

Your Role

In this international and technically varied role, you will provide service and automation support to customers operating Rosendahl Nextrom production lines worldwide. You will handle support requests, perform troubleshooting, and ensure issues are solved efficiently and professionally — keeping customer operations running smoothly.

You will report to the Service Manager and work closely with automation, process, mechanical, and aftersales teams.

Your responsibilities include:

• Act as the first point of contact for customer service requests and inquiries.
• Provide remote troubleshooting and support using PLC connections
• Diagnose and resolve automation, electrical, and sensor-related issues.
• Guide customers through corrective actions and maintenance procedures.
• Conduct on-site service visits (troubleshooting, maintenance, commissioning) when needed.
• Follow up with customers to ensure problems are resolved and machines operate reliably.
• Record all service activities and interactions in the Service system.
• Support spare parts identification and service quotations requests.
• Share know-how and feedback with engineering and product teams for continuous improvement.

What We Are Looking For

We are seeking a technically skilled and customer-oriented engineer who enjoys solving problems, working independently, and interacting with global customers. You should have a strong understanding of automation systems and a proactive mindset to take ownership of service cases.

We are looking for a person with:

• Preferrably Bachelor’s or Master’s degree in Automation Engineering or related field
• Several years of experience in industrial service, maintenance, or automation support
• Strong automation knowledge and proven experience in troubleshooting automation and control systems (e.g. PLCs, HMIs, drives, motors)
• Experience with Siemens TIA Portal and Siemens WinCC
• Familiarity with other automation systems is considered advantage, such as Allen Bradley Compact/ControlLogix, Aveva Wonderware Intouch, Allen Bradley Studio 5000, Allen Bradley FactoryTalk View and older Allen Bradley and Siemens systems
• Experience with remote PLC connections and diagnosing automation-related issues
• Ability to read and interpret electrical diagrams and P&I schematics
• Strong problem-solving and communication skills
• Fluent English; Finnish is an advantage
• Willingness to travel internationally 25-50% of the time

What We Offer

• Opportunity to solve technical problems and help customers globally
• Autonomy and flexibility to plan your own work
• Opportunity to work with cutting-edge, high-tech products involving mechanics, physics, and chemistry
• Supportive onboarding and mentoring from experienced colleagues
• Continuous learning and development opportunities
• International exposure and opportunity to travel internationally
• Hybrid work model – up to two remote days per week

Why Join Rosendahl Nextrom?

Our culture is what makes us special at Rosendahl Nextrom. We maintain low hierarchy where people are easy to approach and ideas flow freely with direct communication across all levels. Our employees value colleague relationships as their top motivator, with both experienced team members and newcomers working together seamlessly. New team members integrate easily into our workplace.

As we are operating in project business, we appreciate can-do mentality, accountability, curiosity, and willingness to take responsibility. As a family-owned company, we focus on sustainable development rather than quarterly targets. Our heterogeneous team includes people from diverse cultures, ages, and genders, creating a truly international atmosphere where everyone contributes to our success.

Interested?

Apply by sending you CV and cover letter through the link.

We are working with Tuocon Oy on this recruitment project. For further questions please contact Asko Johanson t. 040 5798 774